You may have noticed that NCC has made huge steps froward with our new website, app, and database. With all the changes, it's natural to have extra questions.  You may have stumbled upon some bugs or have some concerns that need to be addressed and we understand that these are all growing pains for our community.

We pray this Support Center helps you grow in your confidence.

Subsplash is trusted by thousands of leading organizations around the world. Security is a top priority for us and, as such, Subsplash Giving is always secure and uses industry-standard security, encryption, and best practices.

New City Church has improved our security of our website with the use of SSL. A a security protocol that provides privacy, authentication, and integrity to Internet communications.

How do I know it's safe? Simply, any website with a green padlock and https is secure.

You can edit all details of your recurring gift such as amount, frequency, fund, payment method, and scheduled withdrawal date!
 

1. Navigate to the organization's giving page online or in the app
2. Click on the profile avatar in the upper right-hand corner of the screen
3. If you are not signed in, sign in with the email and password used for your initial sign-up
4. Click the profile avatar again
5. Click Recurring Gifts
6. Select the gift you would like to change
7. Make your desired changes
8. Click Save and update gift
9. See the confirmation note to review your changes

Unfortunately we are unable to process giving to multiple funds under one transaction. If after you chose to tithe at one of our campuses, feel free to complete another transaction to contribute to any of our other funds like City Bridges or District Youth.

Our developers are currently constructing that feature and will be released in the near future to partner your generosity with convenience. 

Subsplash offers the giver the option to cover the processing fee of 2.1% of their total contribution. Ever since you could use credit cards on the internet, NCC has silently covered the processing fee. But now, this option allows any willing contributor to save the church the expenses that can be put right back into our community.

Note that if you link your bank account there will be no need for a processing fee for both parties.

Before you can donate with Subsplash Giving, you’ll need to link a payment type. You can Link a debit or credit card, or your bank account. To link a bank account, you must complete the bank account verification process. You can follow our video here.
Note: Subsplash can only link to checking accounts and not savings accounts.

1. Open your Giving account and select Payment Methods.
2. Select Link Bank Account and enter your bank account and routing information. Your account will now be listed as “unverified.”
3. To verify your account, Subsplash Giving will transfer two deposits of less than $1.00 each to your account (these deposits are commonly referred to as micro deposits). It can take 1-3 business days for the micro-deposits to appear in the account. On your bank statement, look for two deposits named “Subsplash“.
   Note! These deposits may also show up as Subsplash on mobile.
4. We’ll send you 2 reminder emails so you remember to check your account for the micro-deposits with the subject Bank account ready to verify. The sender domain will be @secure.subsplash.com. If you don’t see the emails in your inbox, try searching by the subject line or sender domain and checking your spam folder, you can also go back to your church's giving page and navigate to the "Donation Methods" page. Learn more here: Managing Your Giving Account
   • If you do not receive micro-deposits within 4 business days of the day you linked the bank account, it is very likely the account information you entered was incorrect. You will need to remove the current bank account and link your account again.
   • To Remove Payment Method, simply select the item in the Payment Methods section of your Subsplash Giving account.
   • If you experience this issue after multiple attempts to link your account, please give your bank a call to verify your account information.
   • After 3 or more business days, the micro-deposits will be withdrawn from your account, regardless of whether you have successfully linked your bank account.
   • If you do not verify your bank account, it will remain in an “unverified” state indefinitely.
5. Once you have received the two micro-deposits in your account, enter the amounts in your Subsplash Giving account to verify your bank account. Go to your Giving Account, click Payment Methods, select the unverified account, and enter the amounts of the micro-deposits.
6. Once your bank account is successfully linked and verified, you may begin using your bank account as a payment method for your gifts!

 

To access Messaging through your app, open your app, and on the upper right-hand corner, you'll see a messaging icon.; just click that to sign in and get started!

Please join through your email to ensure that all of your messaging, groups, and giving will be linked to the same account.

If you have duplicated your accounts, please condense your accounts by logging in to the account that needs to be removed, go to settings, then delete login. 

When you open up Messaging and you'll start off in the conversations tab. Any conversations you've already been invited to will appear here. You can select any of the conversations to start messaging or read past messages. If you don't see any you can join a group!

Our group managers control the environment of communication and we have filters in play to automatically block any inappropriate images and text before it is delivered. 

All communication between our servers and the church is encrypted using Transport Layer Security (TLS) / SSL with both server-side and client-side authentication. Our servers are in data centers that have ISO 27001, SSAE-16, SOC 1, SOC 2, and SOC 3 certifications.

When you go to the Discover tab you'll see all the available groups your organization has available.
Select any group and join any you'll like!

Please join through your email to ensure that all of your messaging, groups, and giving will be linked to the same account.

If you have duplicated your accounts, please condense your accounts by logging in to the account that needs to be removed, go to settings, then delete login. 

You may have noticed that our App is called New City Church Fairburn. This is because our developers automatically used our office building located in Fairburn as a differentiating app name and not because each campus gets their own unique app.

So wether you are Fairburn, Peachtree City, Online, or Servicio En Español. We will all be downloading the App under that name. 

Once in the App, select your profile icon on the top right. Click the Edit Your Profile Information tab and complete your profile by adding personal details like phone number, birthday, address and uploading a photo!

Select the blue Save button on the top right when you have completed editing your profile.

If you need to reset your password for any reason, find a login page. Start the password reset process by selecting Forgot My Password. 

If an email with an account associated is entered, you will receive the password reset email. Click the button in the email to reset and enter a new password.